Business Leadership Training

Lesson 1: Detailed Outline

Deliver constructive feedback that produces positive
change, not resentment or anger.
Strategies for curbing absenteeism and tardiness.
Turn chronic complainers into satisfied employees.
Develop a confident, professional leadership style.
Supervise former coworkers or friends without hassles or
stress.
Save hours each week by avoiding classic timewasters
that wreck a supervisor’s schedule.
Communicate clear instructions that employees will
immediately understand.
Manage employee confrontations in a calm and
professional manner.
Maintain respect and compliance for rules while still
remaining friendly with the staff.
Establish credibility quickly and earn the respect of
those up and down the ladder.
Conduct effective performance appraisals that result in
improved employee performance.
Techniques to conduct more effective job interviews.
Understand why good employees quit and how you can
reduce turnover.
Present and implement needed changes in a way that
employees will more likely embrace.
Manage a variety of attitude problems.
Speak up powerfully and confidently in meetings.
Use active-listening techniques to really hear what
employees are telling you.
Develop a Personal Action Plan for one year and five
years.
Increase your visibility within your organization to
enhance promotion opportunities.
Create a work environment where employees feel free
to express ideas.
Resolve conflicts and disagreements.
Build a high-performance team that’s the envy of your
organization.
Grow into a respected leader eagerly followed by
employees.