Business Etiquette Training Cleveland

Business Etiquette Training Cleveland

Group Online Classes

Instructor-led Business Etiquette classes delivered via Zoom webinar. Hands-on training from the comfort of your home or office.

Obtain Pricing

Group Onsite Training

Group Business Etiquette training delivered by an Adobe certified trainer at your location or via webinar.

Obtain Pricing

How Onsite Training Works?

We use local trainers to deliver hands-on computer training at your company. Onsite training can be fully customized to meet your exact needs. Servicing the greater Cleveland area including Parma, Elyria, Mansfield, Akron, Canton, Youngstown and Warren. Obtain pricing today - it is much more affordable than you think.

How Online Classes Work?

These are small instructor-led webinar classes. We use Zoom or Webex to deliver hands-on training to you in the comfort of your home or office.

View Course Outlines

Business Etiquette for Today's Workforce
Duration: 1 day
 More Info

Course Description

Exhibiting excellent business etiquette will earn your clients' trust and make them eager to do business with you. In this comprehensive workshop, you'll master professional conduct in social settings, proper dining etiquette, appropriate attire, effective communication (both spoken and written), meeting etiquette, travel tips, and more. Elevate your professionalism and make a lasting impression on your clients.

Learning Objectives
  • How to meet and greet
  • Making a favorable first impression
  • Dining etiquette
  • Restaurant etiquette
  • Email etiquette
  • Telephone etiquette
  • Thank you notes and formal letters
  • Dressing appropriately
  • International etiquette

Prerequisites

Target Audience

Obtain a Quote for Group Training

Lesson 1: Understanding Etiquette

Etiquette Defined
The Importance of Business Etiquette

Lesson 2: Networking for Success

Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Lesson 3: Dining Etiquette

Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Table Manners
Sticky Situations and Possible Solutions

Lesson 4: The Meet and Greet

The Three-Step Process
The Four Levels of Conversation

Lesson 5: Restaurant Etiquette

Your Arrival
Ordering in a Restaurant
Foods to Avoid
About Alcoholic Beverages
Paying the Bill
Tipping

Lesson 6: Email Etiquette

Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips

Lesson 7: Telephone Etiquette

Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do’s and Don’ts

Lesson 8: The Written Letter

Thank You Notes
Formal Letters
Informal Letters

Lesson 9: Meeting Etiquette

10 Rules for meetings

Lesson 10: Dressing for Success

The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear

Lesson 11: International Etiquette

General Rules
Important Points
Preparation Tips

Testimonials

Carol was a blessing and wonderful instructor. She made me feel very comfortable and I am walking out today with a better understanding on how to carry myself in the business world. I really appreciate the class overall and would highly recommend it.

Stephanie Chavez, Preferred Freezer

Carol has provided me with a wonderful learning experience. I never felt rushed during the training and she provided examples that helped to understand the subject matter. I will arrange for other representatives from my organization to attend this training in the near future.

B.J. Lawrence, Veterans of Foreign Wars

Juana was absolutely amazing. I enjoyed the way she conducted her class - very professional yet personable - and she touched on everything I could have expected and more. I am confident I will thrive with the insight, wisdom, and advice she shared with me and the knowledge she gave me.

Sarah Geissler

Key Benefits of Onsite training

Affordable

Affordable

Onsite training is an affordable
way to up-skill your entire team.

Convenient

Convenient

Let one of our trainers come to you,
we deliver training to your doorstep.

Customizable

Customizable

Tailor the training to meet your needs.
All classes are fully customizable.

Group Training Quotation

Step 1 - Choose your format
Step 2 - Choose your course/s
Step 3 - Provide additional details